At our brand, we want you to be completely satisfied with your clean beauty purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your shopping confidence. Please review the following details carefully.
1. Eligibility for Refunds
You may request a refund within 60 days from the date you receive your order. To be eligible for a refund, the products must be in their original condition—unopened, unused, and with all original packaging intact. This ensures that our clean beauty products remain safe and pure for all customers.
2. How to Request a Refund
To initiate a refund, please contact us through the form on our Contact Us page. When submitting your request, please include the following information: your order number, the name of the product(s) you wish to return, and the reason for your refund. Our customer service team will review your request and provide you with detailed return instructions within a reasonable time frame.
3. Refund Processing Time
Once we receive and inspect your returned package to confirm it meets the refund eligibility requirements, we will process your refund. Refunds are typically processed within 5-10 business days. The refund will be issued to your original payment method, and the processing time for the funds to appear in your account may vary depending on your payment provider.
4. Return Shipping
While we offer free worldwide shipping for all orders, customers are responsible for the return shipping costs unless the product is defective or we made an error in your order. We recommend using a trackable shipping service for returns to ensure the safe delivery of your package.
5. Non-Refundable Items
For hygiene and safety reasons, opened or used beauty products (excluding defective items) are non-refundable. Additionally, any personalized or custom products are not eligible for refunds unless they are damaged or incorrect.
6. Questions & Support
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us via the form on our Contact Us page. Our team is dedicated to helping you resolve any issues promptly.
